FAQs

Orders

Sizing

Warranty

Career

How do I care for my socks?


Machine wash under room temperature water with non-chlorine detergent. Please do not use bleach when washing socks and only medium tumble dry to keep the its longevity and elasticity. Do not iron and dry clean the socks as it will shrink.




Are there different sizes available?


Our socks fits all gender but unfortunately our socks does not fit all size. Below are the sizing guide. Socks Size Male Female EUR 38 - 44 38 - 44 US 6 -10.5 7.5- 12 UK 5.5 - 10 5 - 9.5




What are the socks made out of?


Our socks are made with different materials in different series. We have combed cotton, nylon, polyesters and spandex




Are there designs for female/male?


At Above n Beaneath Co. design our socks for any gender out there (unisex). So, all of our collection suits everybody!




Do you do any customization service on your socks?


Yes we do for purchases of above 500pairs! Do drop us an email at AboveNBeneathCo@gmail.com regarding this request and for futher pricing enquiries.
*all customization subjects to approval by Above n Beaneath Co. Also subjected to stock availability.




Do you accept corporate bulk orders and will I get a cheaper rate if I want to order more?


Yes, we do accept bulk orders for orders of more than 50 pairs. For quatations, please drop us an email at AboveNBeneathCo@gmail.com for more enquiries.




Do you have a physical store for me to try on the socks and feel the material?


Sadly no, we currently do not have a physical ABC store. But if you are worried that you are unable to fit the socks, you can check on the sizing guide below! Socks Size Male Female EUR 38 - 44 38 - 44 US 6 -10.5 7.5- 12 UK 5.5 - 10 5 - 9.5




How do I track my orders of which I’ve placed? And when will I receive it?


You may track your order(s) using this link, https://www.tracking.my/ with the tracking number in your invoice.Your order will take us 1 working day to pack and deliver after your order has been placed. For more enquiries regarding this, you may refer to our delivery policy here: (URL)




Can I get a refund if the price has changed since I ordered it?


As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.




Can I amend/cancel my order after I’ve placed it?


If you change your mind, we will be glad if you reach out to us within the first 12 hours after you have placed your order. You can cancel or edit your order by emailing us at AboveNBeneathCo@gmail.com




If I do not like the item(s) received, will I get a refund/exchange on the item(s)?


No, we do not accept any refunds or exchange due to the reasons of customer’s disatisfaction on the items purchased. For more information, please refer to the return policy here: (URL)




I have received a defective item/the wrong type of socks that I’ve placed my order on.


If you do face this issue, please reach out to us at AboveNBeneathCo@gmail.com with the problem you have faced and we will assist you on our return and refund/exchange policy. Please drop us an email at AboveNBeneathCo@gmail.comwith the details below:
1) Issue faced
2) Order number
3) Proof of purchase
4) Pictures to support your issue




Where do you provide shipping to?


We provide shipping to the whole of Malaysia as well as SEA countries at a rate and delivery period of:

West Malaysia: RM 8, (1-3 business days)
East Malaysia: RM12 (2-5 business days)
SEA countries: RM20 (5-10 business days)




Will my parcel be charged customs and import charges?


Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and are unable to inform you on the costs as custom policies and import duties vary widely from country to country.




What happens if I’m not at the registered delivery address when my order arrives?


If you are not in when your parcel arrives, the carrier will leave a card/ SMS telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange another delivery. Only the customer is able to call the courier service to arrange for a 2nd delivery/rearrange to another delivery address. The sender (ABC) is unable to do so for you. For more information on this, you may refer to our delivery policy here: (URL)




How long does it take for the return and refund process?


The whole process takes about 10-15 business days for us to receive your parcel to our fulfilment centre, inspect your return, process it and complete the refund to your original mode of payment/store credit.




Who should I contact to reach out for a collaboration/press opportunities?


You can drop an email to AboveNBeneathCo@gmail.com regarding any collaboration/ press/media opportunities.